A straightforward return process
Return requests may be submitted within 30 calendar days after confirmed delivery for eligible items.
To be considered, products should be unused, in resalable condition, and returned with original packaging and included components. Items with signs of use, missing parts, accidental damage, or incomplete packaging may not qualify for return review.
Start here
Email service@auvellique.com with your order details and the reason for the request.
For damaged, incomplete, or incorrect items, attach clear photographs so the issue can be reviewed accurately.
Before sending anything
Please wait for return instructions. Returns sent without prior guidance or to an incorrect address may take longer to review.
After the item arrives, the request is assessed and the outcome is confirmed by email.
This policy does not limit any consumer rights that cannot be excluded under applicable law.
Nanning Xinshenghui Trading Co., Ltd.