FAQ

Useful notes before you plant

Can these products be used indoors?
Many items are suitable for windowsills, shelves, patios, balconies, or outdoor planting areas. Check the individual product page for its intended use.

Will a product guarantee plant growth?
No. Plant growth can vary based on light, watering, soil, temperature, season, plant type, and routine care.

How should I choose the right size?
Review product dimensions and measure your available space before ordering, especially for planters, trellises, grow bags, and balcony items.

Can I update an order after placing it?
Contact support promptly. We will review the request, but changes may not be possible once preparation has started.

What if my item arrives with an issue?
Email service@auvellique.com with order details and clear photographs so the concern can be reviewed.

How do I request a return?
Contact support before sending anything back. Instructions are provided after review.

service@nerovessa.com

Nanning Xinshenghui Trading Co., Ltd.